Due to legal restrictions, we can only mail your prescription to you.
You change your address in your accounts menu.
Your payment information can be updated in your accounts menu under the “Payment” and “Billing Address” sections. Your credit card will be updated on your next scheduled payment.
Sorry, you cannot. Your account is considered a medical record and you will have access to it for a designated number of years that are required by law. Rest assured, your record is only viewed for clinical use or if you have explicitly approved use of your images for education and marketing.
You are able to log into your Veda Grace account after your subscription is cancelled so you can access your medical records. By law, we save these records for a finite number of years. You can confirm that your subscription is cancelled in the “Account” menu under the “Subscription” section. If it lists you as “Inactive” it is cancelled and you are not being charged.
We’re sorry to see you go. If there is anything we can do, please email us at email@example.com. Otherwise, the process is simple. Navigate to the “Account” menu and look for the “Subscription” section. Select the option to “Cancel.” Since this is a medical service and we are required by law to keep your record, your account will remain open and accessible, but your subscription will be inactive and you will not be charged.
You may pause your subscription at any time. If you pause for longer than 3 months, you may be required to go through the follow-up consultation process again so we can be assured that your needs have not changed. To pause your membership. Navigate to the “Account” menu and look for the “Subscription” section. Select the option to “Cancel.” You will be able to reactivate your membership at any time.
We apologize. Please send us an email at firstname.lastname@example.org and we will fix it.
We apologize. When your formulation ships, you will receive a tracking email from our pharmacy. If your formulation has not arrived within 2 weeks or your monthly membership renewal, please email us at email@example.com and we will fix it.
We cannot accept returns or exchanges for serum-moisturizers, but we can correct any issue. By law, your personalized prescription is only for you and cannot be returned or re-used by anyone else. Please message our clinic if you would like to have your formulation changed or if there was an error. We’ll be happy to correct it.