What do I do if I have an emergency?

If you’re experiencing a medical emergency, go to urgent care or the emergency room. Veda Grace is not designed to handle medical emergencies. If you need a faster response than we can give you via our messaging system, we recommend getting in-person care immediately and contacting us via text if your doctor has any questions about your skincare prescriptions.

What if my acne is getting worse?

About one third of our clients with acne will get worse when starting a new prescription. This is normal. Typically this starts 1 week after starting a new prescription and will resolve by 6 weeks. 

You might see anything from small, superficial bumps to inflamed pimples. However, after it resolves you should have clearer skin. If what you are experiencing is different, please message the clinic through your account.

What do I do if my skin is irritated?

Temporary dryness, flaking, redness, and/or mild itching are very common while your skin adjusts to effective prescription medications. Until your skin adjusts, try the techniques below. This may take 4 weeks, but typically resolves in less than 2 weeks. Conversely, blistering, weeping, rashes, or significant itching are not typical symptoms. Please contact our clinic if you have these symptoms. If your symptoms are severe, please go directly to your primary care doctor or emergency room.

Tips to help minimize irritation:

  1. Put on a plain moisturizer like CeraVe before you apply your serum-moisturizer.
  2. Start applying a plain moisturizer twice a day, in the morning and before your serum moisturizer.
  3. Decrease how often you apply your formula. Go to a Monday/Wednesday/Friday schedule until you’ve adjusted.
  4. Switch to a creamy, mild or oil cleanser. Wash using your finger tips (no washcloths or scrubs)
  5. Stop exfoliating.
  6. Stop using any other products containing benzoyl peroxide, AHAs like glycolic acid or lactic acid, or salicylic acid. These can be gradually reintroduced after your skin has improved.
  7. If the air is dry, running a humidifier can help.

What should I do if I become pregnant?

Stop using your rx serum-moisturizer and message our clinic from your account. Your doctor will tell you how to proceed. During pregnancy and breast-feeding, we can continue treatment. However, we take a more conservative approach, using only ingredients we know are safe. We also focus our efforts on minimizing issues during pregnancy, knowing that we can treat them after pregnancy or that they may resolve on their own.