This is annoying but normal with individually-made prescription products. As some ingredients incorporate with the moisturizer they will release their original carrier, which is usually water and minerals. If you are seeing a thin liquid, pump your bottle until you begin to see a more normal appearing output. Rest assured that your prescription is still effective.
It is normal for handmade products to have air bubbles that cause your bottle to temporarily stop pumping out product. Since each product is made individually, we don’t use machines to mass fill bottles. The trade off with hand-filled bottles are these air bubbles. Rest assured that your bottle also contains the same amount of product.
After your formulation is prescribed, it is sent to a licensed doctor of pharmacy who reviews the ingredients and confirms that there are not any cross-allergies or interactions. Your serum-moisturizer is then made to order in a US FDA 503(b) certified pharmacy. Your active ingredients are mixed with your moisturizer. We do not need to add any preservatives because you are going to use it within a few weeks. Just like fresh produce, your product expires and we will tell you this date. When complete, your formula will go into a luxurious, medical-grade bottle with an antioxidant preserving chamber before being shipped to your door. The result is completely personalized skincare that delivers real, visible results.
Yes. The maximum capacity of your bottle (1oz or 30ml) is listed on your bottle and is allowable by the TSA.
It is very rare for our pharmacy or doctor to change your ingredients. Please note that the pharmacy label on your bottle will only list only prescription ingredients. Non-prescription ingredients are not listed. If the pharmacy identifies a cross-allergy you may have they may substitute or omit ingredients. Please message the clinic from your account if you have any questions.
Please stop using your serum-moisturizer and message our clinic from your account. If your reaction is significant, please go directly to your primary care doctor or emergency room.
If you are running out of serum moisturizer, you may be overdosing. Unless instructed otherwise, only apply the product to your face and under-jaw. Two and a half pumps will cover this area for at least a month. If you’re running low, please message the clinic through your account.
Everyone is different, but typically:
Dryness: 1-2 weeks
Dullness: 2-4 weeks
Acne- 6-12 week
Sensitivity- 3-4 months
Pigmentation- 4-6 months
Fine Lines- 6-12 months
Firmness & Elasticity: 12-18 months
You serum-moisturizer should be applied after any cleansing and toning and before you apply any other products. For added moisturization, you may apply additional moisturizer over your serum-moisturizer.
Apply 2-3 pumps on to fingertips. Lightly tap the product around your face and under-jaw. Once distributed, use your fingers to rub the serum-moisturizer into your skin. Avoid using your full hand so you don’t waste product on your hands.
If your physician provided you with different instructions, please ignore these general instructions and follow the instruction they provided specifically for you.